The Inside Track

SKIP EXTRA COURIER LOYALTY PROGRAMME TERMS & CONDITIONS (CA)

1. Introduction and Overview

1.1. These Terms and Conditions ("Loyalty Terms") govern the SKIP Extra Courier Loyalty Programme ("Extra" or the "Programme") provided by SKIP.

1.2. By participating in Extra, or using any perks or discounts unlocked through the Programme, you agree to be bound by these Loyalty Terms in addition to your existing SKIP Courier Agreement ("Courier Agreement").

1.3. Extra is designed to offer perks to active couriers based on commercial service levels and delivery completion. The Programme is currently being rolled out on a city-by-city basis. SKIP does not guarantee that Extra will be available in your delivery zone at all times.

2. Relationship of the Parties

2.1. No Employment Relationship: Participation in Extra, the unlocking of any levels, or perks does not alter your status under the Courier Agreement.

2.2. No Obligation to Work: Extra provides incentives for consistent service quality but does not impose any obligation on you to accept or complete delivery opportunities. You retain full freedom to choose when, where, and how often you log into the Courier App, or whether you utilize the perks unlocked.

2.3. Platform Mechanics: Perks offered under Extra (such as dynamic "Go Online Anytime", Preferential Scheduling, Preferential Assignment) are operational features intended to enhance workflow flexibility and efficiency.

3. Eligibility and Automatic Enrollment

3.1. All active couriers with an un-suspended, valid SKIP account in participating launch zones are automatically enrolled in Extra.

3.2. While enrollment is automatic, utilization of benefits is entirely optional. If you choose not to offer your delivery services during a calculation window, your tier will simply default to Bronze level in the Courier App.

4. The Tiers and Quality Metrics

4.1. Tiers: Extra features three levels: Bronze, Silver, and Gold. New couriers or couriers returning from inactivity default to the Bronze level.

4.2. Platform Metrics: Levels depend on four distinct pillars derived from your app logs:

  • Delivered Orders: The total volume of orders successfully delivered.
  • On-time Pickup Rate: The percentage of times you arrived at the restaurant or partner venue within the designated window.
  • On-time Delivery Rate: The percentage of deliveries completed within the estimated customer timeframe.
  • Completion Rate: The percentage of accepted delivery offers that you successfully fulfilled.

4.3. Captured Period: Levels are calculated dynamically and locked on the 1st day of every calendar month based on your activity and Service Level Indicator metrics from the preceding calendar month.

4.4. Monthly Lock-In: Once calculated on the 1st of the month, your tier remains locked for that calendar month. However, material breaches of your Courier Agreement, platform fraud, safety policy violations or extreme drops in service level indicator metrics may result in an immediate tier recalculation or account review under your Courier Agreement.

4.5. Cancellations & Completion Rate:

  • Customer- and Support-initiated cancellations will not negatively impact your Completion Rate.
  • Self-unassigning from an order will negatively impact your Completion Rate, unless the restaurant wait time exceeds the platform wait threshold.
  • Technical errors affecting platform metrics must be reported to Courier Support within 48 hours to request a data correction.

5. Programme Status and Perk Flexibility

5.1. Trial & Ongoing Status: Extra may launch initially as a trial ("MVP Phase") to test operational viability, or operate as an ongoing, permanent programme. Transitioning from a trial phase to permanent operation will not require an update to these Loyalty Terms.

5.2. Discretionary Perks: Perks, offers, and feature benefits described under Extra are discretionary and not fixed. SKIP reserves the right to add, modify, substitute, delay, or withdraw individual perks at any time, during or after the MVP Phase, without updating these Loyalty Terms each time a perk changes.

5.3. Right to Discontinue: SKIP reserves the right to suspend or permanently stop offering the Extra Programme or any individual perk at any time, during or following the trial phase.

6. Third-Party Perks

6.1. Role of SKIP: External perks (including mobile phone plans, tax filing savings, and fuel discounts) are facilitated via exclusive partnership or third-party providers ("Suppliers"). Generally, SKIP's role is strictly limited to facilitating access based on qualifying tier status.

6.2. Staggered Availability & Supplier Terms: Third-party deals are subject to the respective Supplier's terms and availability. Suppliers and perks may launch on a staggered timeline (for example, specific partner discounts may launch weeks after the main Programme release) and may not remain available permanently.

6.3. Disclaimer of Liability: SKIP does not supply third-party products or services and is not liable for their quality, availability, or suitability. Any disputes must be directed to the Supplier.

6.4. Personal Use Only: All third-party vouchers, links, and discounts are strictly for your personal use as an active courier. Vouchers cannot be sold, traded, or shared. Fraudulent use will result in removal from Extra and potential account termination.

7. Platform Perks & Execution Mechanics

7.1. Run Creation: Tiers do not impact standard order assignment algorithms or standard scheduling views. However, qualifying tiers may unlock early access to open runs and dynamic "Go Online Anytime", enabling eligible couriers to secure open runs early or create delivery runs on-demand when local customer order volume allows. Run availability remains subject to system demand and customer volume.

7.2. Fast Cash: Fast Cash operates as standard platform functionality separate from Extra MVP tier perks. SKIP reserves the right to introduce tier-based Fast Cash promotions or fee discounts in future phases.

7.3. Courier Webshop Discounts: Tier status may grant access to discretionary discounts, applied via voucher codes or automated checkout, on select webshop inventory, courier kit (such as jackets and bags), accessories, or limited-time seasonal drops. All tier discounts, promotional offers, and replacement policies are discretionary, subject to stock availability and promotional windows, and cannot be combined with separate store offers unless expressly stated.

8. Modifications, Suspension, and Termination

8.1. SKIP reserves the right to modify, amend, suspend, or terminate the Extra Programme, its tier structure, target metrics, or associated perks at any time, in whole or in part, by giving reasonable notice via email or the Courier App.

8.2. If your Courier Agreement is suspended or terminated for any reason, your access to Extra and all unredeemed perks or locked tiers will instantly expire.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, SKIP shall not be liable for any indirect or consequential losses, loss of business opportunities, or loss of anticipated earnings arising out of your participation in Extra or any technical app malfunctions that temporarily distort tier listings.

10. Governing Law and Jurisdiction

10.1. These Loyalty Terms shall be governed by and construed in accordance with the laws of the Canadian province or territory in which you primarily provide delivery services, and the federal laws of Canada applicable therein. Each party irrevocably submits to the exclusive jurisdiction of the courts of such province or territory.

11. Miscellaneous Terms

11.1. Severability: If any provision of these Loyalty Terms is found invalid or unenforceable, it shall be deemed deleted, leaving the remainder of the terms in full force and effect.

11.2. Entire Agreement: These Loyalty Terms, alongside your Courier Agreement, constitute the entire agreement regarding the Extra Programme and supersede all prior understandings or statements.

11.3. Waiver: Any delay or failure by SKIP to enforce a right under these Loyalty Terms does not constitute a waiver of that right.

11.4. Third Party Rights: These Loyalty Terms are strictly between you and SKIP. No third party (including any partner, merchant, or Supplier) has any right to enforce or rely upon any provision of these Loyalty Terms.